How can we help?

Quick answers to the most common questions, plus direct channels if you need deeper support.

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❓ Frequently asked questions

How do I search for an activity?▴

Use the search bar or visit the Discover page and apply filters (city, age, language, category) to narrow down.

Is Nashati free for parents?▾

Yes. No subscriptions, no fees to browse or save. Many providers also offer a free first trial.

How do I know a provider is verified?▾

Look for the "Verified" badge. We hand-verify the Unified National Number or Freelance License, owner ID, and child-safety policy.

Are the photos shown on Nashati trustworthy?▾

Yes. All photos published on Nashati are verified and permitted for use, and every provider must own the rights to each photo they upload.

What is the difference between activities and places?▾

Activities are structured programs with schedules (like a swim club or a coding course), while places are kid-friendly destinations families can visit anytime — parks, play centers, museums. Both are on Nashati with details, photos and a map location.

How do schedules, seats and waitlists work?▾

Providers publish each activity’s real session schedule with the seats available per slot. If a session fills up, you can join the waitlist and get notified the moment a seat opens.

I am a provider with multiple branches and a team — is that supported?▾

Yes. A business account supports one organization with multiple branches, and the owner can add team members with scoped roles to manage activities, schedules and attendance from one workspace.

How do I contact a provider?▾

From the provider page, use the WhatsApp button or "Message via Nashati" to reach them directly.

Is my data stored inside Saudi Arabia?▾

Data is hosted in the Firebase me-central2 (Dammam) region for KSA data residency.

How do I delete my account?▾

From your Account page, go to Privacy settings and tap "Delete account". Data is removed within 7 days.

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The thread will appear in your Messages. Our team usually replies within a business day.

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