Business help centre
Short answers about every section of the system. Didn't find it? Write to our team.
Write to our teamGetting started and your account
How do I open my system?
From «Start your system»: pick your business type, enter its name, city and WhatsApp number, and sign in by phone. You work in the system from day one; showing to parents on Nashati starts after our review.
My business already has a page on Nashati. What now?
Search for it from the business home page and ask to link it. We verify you own it, then its page moves into your system with its photos and reviews.
What happens during review?
Our team checks your details and may ask organizations for a commercial registration. Meanwhile you work as usual, and programs you chose publish automatically once approved.
Can I change the business type later?
Before approval, from Settings. After it, through our team, because roles and branches differ between a solo coach and an organization.
Programs and locations
What's the difference between a branch and a rented space?
A branch is a place you run and it counts toward your plan. A rented space, such as a pool lane or a club hall, is added as a location and does not count as a branch.
Why won't my program publish?
Publishing needs a name, a description, at least one group at an open location with a valid time, and a price or «on request». The editor names what is missing and measures how complete the page is for parents.
What does «your link only» mean?
The program runs in your system and for your families through a private registration link, but does not appear to parents in Nashati's search. Switch it on any time from Channels.
Why does the system ask if a program is still running?
So parents never find a program that ended. Every 30 days we remind you; one tap extends it another 30 days, otherwise it is hidden until you return.
Families and registration
How does a registration request reach me?
From the program page on Nashati or from your private link. It shows on Today and in Families; you answer with an offer carrying the price and a hold, seat the child directly, or waitlist them.
What happens when a group is full?
New requests join the waitlist. When a seat frees up, the system tells you so you can offer it to the first in line.
Can I bring in my existing families?
Yes, one by one or by uploading an Excel file with parents' names, phones and children. We show the result before saving, and you seat the children in a group in one step.
How do renewals work?
Every enrollment has a renewal date from its price unit: monthly, per term or per course. A week before the date it shows under upcoming renewals on Today and Families until a payment is recorded or the enrollment ends.
Team and attendance
How do I add a coach?
From Team, by phone number: they get a link and sign in by phone to see only their groups. A manager sees everything except money; a coach sees neither parents' numbers nor prices.
How do I take attendance?
From today's sessions, open the group and tick who is present. The coach's minutes are counted automatically and appear in their hours at month end.
Is there payroll?
We don't compute salaries. We export each coach's monthly hours as CSV for your accounting.
Plan and invoices
How do I pay for the system?
Pick a plan under Money; an invoice is issued for bank transfer. When the transfer arrives our team activates it and it shows under Money.
How do I record a family's payment?
From the enrollment invoice: choose the method (mada, transfer or cash), the amount and the day; a receipt is issued that you can print or send.
Do you take a commission?
No commission in the first phase on parents who come to you from Nashati. In-platform electronic payment comes later with published fees.
What is the founders' price?
About 33% off for the first 100 businesses, kept for 3 years as long as the subscription stays continuous.
Showing on Nashati and ads
How do I control what parents see?
From Channels: a switch per program. What you switch off keeps working through your private link only.
What are ads?
A paid weekly slot that promotes a program in search, on the home page or as a highlighted card, always marked «Ad». Built and ready, opening for sale soon.
How do I know where my families come from?
From Reports: every month in numbers, and where each family came from: Nashati, your link, or direct.